Searching for a place to share your ideas freely, even if they're daring or different? At Perpetual Innovation, we provide a space where creativity and impactful engagements make a difference. We’re actively hiring Verizon Account Representatives to add to our Verizon team. If the prospect of delivering innovative wireless solutions to New Jersey residents and crafting incredible customer experiences gives you excitement, this role should fit you like a glove!
The Verizon Account Representative will be responsible for: Effectively address and resolve complex customer escalations. Maximize each interaction to drive sales or customer retention through delivering a premium service experience, fostering customer loyalty to Verizon. Adopt a proactive service approach, anticipating and resolving both current and future customer issues. Advance business growth by conducting comprehensive end-to-end account analyses. Implement strategic initiatives focused on retaining high-value and at-risk customers. Enhance customer experience by identifying potential churn indicators and leveraging historical data. Independently utilize various systems, tools, and resources to offer customers all applicable solutions. Represent the Verizon brand and advocate for customers by showcasing the full range of products and services in every interaction. Make informed business decisions that prioritize both customer satisfaction and cost efficiency. Work with other Verizon Account Representatives on issue resolution and how to recommend tailored plans, products, and services to prevent future customer inquiries....Career in Home Care! &##128640; Entry-level? No problemthis is your moment. Get a leg up on the competition! Start your FREE training before you even set foot in the door. Its quick, easy, andyep completely free . &##128165; Whats in it for you? Free HHA...
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