Cultivate Lasting 5G Partnerships and Drive Strategic Growth in El Paso! Join NFS Solutions, Inc., as a Verizon Account Manager for our dynamic Verizon 5G campaign!
NFS Solutions, Inc. , a dynamic company redefining brand engagement in the telecom sector, ensuring direct, effective reach to consumers, has an opening for a highly strategic and relationship-focused Verizon Account Manager in El Paso. This pivotal role involves managing a dedicated portfolio of existing Verizon 5G customers, ensuring their ongoing satisfaction, and identifying opportunities to expand their services.
As a Verizon Account Manager, you will immerse yourself in comprehensive training, gaining advanced knowledge of Verizon 5G products and services, as well as sophisticated account manager and retention strategies. You'll develop expertise in proactively engaging with clients, understanding their evolving connectivity needs, and proposing tailored solutions that enhance their experience and drive long-term value.
Key Responsibilities of Verizon Account Manager
Serve as the main contact for assigned Verizon 5G residential or small business accounts, handling all service needs and sales inquiries.
Proactively engage accounts via in-person visits, calls, and digital communication to build strong relationships and ensure high customer satisfaction.
Regularly review accounts to assess service use, find issues, and proactively suggest solutions or optimizations for Verizon 5G services.
Pursue upsell and cross-sell opportunities within existing accounts by offering relevant Verizon 5G products, services, or upgrades.
Drive customer retention and loyalty by demonstrating the continuous value of Verizon 5G, addressing concerns promptly, and providing exceptional, personalized support.
Act as the main point of escalation for complex service, billing, and technical issues for managed accounts, ensuring timely resolution through internal support coordination.
Maintain an expert-level, up-to-date knowledge of all Verizon 5G wireless products, home internet solutions, pricing plans, promotions, and competitive offerings.
Strategize and implement account growth plans to maximize revenue, improve service adoption, and increase the overall lifetime value of each managed account.
Meticulously track customer interactions, sales activities, account health, and pipeline opportunities using CRM software for accurate forecasting and reporting.
Collaborate closely with initial sales acquisition teams to ensure seamless handoffs of new accounts and to provide feedback on customer onboarding experiences.
Offer key market insights on customer trends, competition, and new service opportunities to management based on account feedback.
Ensure strict adherence to all Verizon and NFS Solutions, Inc. policies, service agreements, and compliance regulations in all account management activities.
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