Job Description

Lead Cloud Engineer

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

We are seeking a highly skilled Lead Cloud Engineer with a strong focus on Citrix and Virtual Desktop Infrastructure (VDI) to take ownership of customer environment management, maintaining, and optimizing secure, scalable, and high-performing virtual desktop environments across our top cloud customers. Hands-on leadership role that blends deep technical expertise with operational excellence and customer-facing collaboration.

Key Responsibilities

• Customer Environment Management: Maintain and optimize multiple client environments, ensuring performance, security, and compliance.
• Incident & Crisis Management: Proactively identify, troubleshoot, and escalate high-priority issues; lead root cause analysis and resolution.
• Operational Excellence: Manage ticket backlogs, update environments with LTSR/CU/security patches, and ensure compatibility across OS, apps, and tools.
• Collaboration & Communication: Deliver a customer-first experience via phone, email, and ticketing systems; interface with vendors and internal teams to resolve complex issues.
• Mentorship & Knowledge Sharing: Provide technical guidance to Skill PODs, review RFCs, and contribute to internal knowledge base documentation.
• Automation & Optimization: Use PowerShell and other tools to automate tasks, optimize performance, and streamline operations.
• Security & Compliance: Implement cybersecurity best practices, including CVE remediation, certificate management, and environment hardening.

Required Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; or 10 years' experience in a related field.
• Experience with Citrix NetScaler, including Gateway configuration, high availability, MFA integration (Azure/Okta/Duo), nFactor authentication, load balancing, SSL offloading, certificate management, and NetScaler Console (ADM)
• Experience with Citrix Workspace Environment Management (WEM), including architecture, resource optimization, policy/action configuration, rules/filters, configuration sets, and templates
• Strong understanding of Citrix Product Sets
• Demonstrated ability working with customers/clients on providing technical solutions
• Willingness to participate in a 24x7 on-call rotation and work flexible shifts as needed.

Preferred Qualifications

• Certifications: Citrix Certified Associate/Professional (CCA-V, CCP-V, CCP-AppDS), Nerdio Certified Engineer
• Experience with: Citrix Virtual Apps & Desktops 2203 LTSR+, including image management, Citrix Profile Containers, FSLogix, and FAS (Federated Authentication Service)
• Provisioning Services (PVS) and PowerShell scripting, vDisk versioning, deployment, and automation
• Windows Server (20162025) Management, Active Directory, Group Policy, DHCP, DNS, and Certificate Authority services, including Citrix FAS integration
• N-able, Veeam, and backup/restoration tools
• Networking (FortiGate, VPN, VeloCloud, firewalls)
• MFA/2FA solutions (Duo, Azure MFA, Workspace One)

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 08/31/2025

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