Job Description
Citrix Administrator
Primary Responsibilities (Role):
- Configure, administer and provide engineering support for all PC assets (desktops, laptops, tablets)
- Preparation and specification of PC images, including OS, enterprise-wide apps, Information Security apps, business apps, and performance tuning and optimization of the Image
- Participate in design and improvement projects for existing applications and products
- Develop technical partnerships with key support, architecture, and engineering teams
- Develop technical partnerships with key vendors and stay updated on trends, support, and products that impact our enterprise
- Administer Windows user profile management infrastructure
- Produce basic project plans, root cause analysis documents and report on progress to management
- Diagnose escalated 3rd Level Windows desktop issues and perform root cause analyses
- Participate in after-hours on-call rotation to provide support and Change Management coverage
- Create new, and improve existing support procedures and training documentation for operational support teams
- Translate business requirements into desktop hardware/software solutions, using an eye to deliver optimal user experience and keeping the environment efficient
- Focus on process optimization at engineering work intake-execution-delivery level
Work experience (Required):
- 2+ years hands on experience with desktop brokering technologies (e.g., Citrix XenDesktop)
- 5+ years hands on experience supporting desktops in a multi segmented, routed and firewalled enterprise network using TCP/IP v4
- Familiarity with Citrix XenApp
- Familiarity with advanced third party Windows user profile management tools (e.g., Appsense)
- Familiarity and understanding of Windows GPO
- 5+ years hands on experience with Windows XP, Windows 7 and related Windows registry editing
- Scripting skills (Powershell, WSH, Batch, etc.)
- Hands-on experience with enterprise system management tools (e.g., IBM Tivoli Enterprise Management, Microsoft SCCM)
Working knowledge (Nice to Have):
- Zero / thin client device engineering and administration
- Local VM engineering and administration
- Application virtualization and streaming technologies (Thinapp, App-V, Citrix XenApp, etc)
- Private cloud technologies (e.g., VMware vCD, vCAC)
- Shared storage infrastructure and protocol concepts (NAS, SAN, NFS, iSCSI)
- Microsoft Server 2008 / 2012 administration
- Microsoft Active Directory administration
- Familiarity with security technologies such as antivirus, firewalls, VPN, SSL, etc.
- Follow emerging trends in the mobile space
- Follow emerging trends in the virtualization space
General skills (Required):
- Excellent customer service skills
- Excellent verbal and written communication skills
- Excellent conceptual and analytical skills
- Excellent troubleshooting skills
- Able to follow and enhance detailed technical documentation and client/server architecture diagrams
- Ability to thrive in a fast paced environment
- Self-motivated with a friendly and collaborative attitude
- Provide leadership to the EUC support org via training and supporting their efforts through excellent engineering
- Adherence to corporate standards/problem and change management policies
- A bachelor's degree or equivalent work experience is required
- Professional certifications are a plus (ex. MCSE, VCP, VCP-DT, CCA for XenDesktop, CCEE for Virtualization, CISSP)
Hubert Magsalin
Technical Recruiter
NorthHighland Consulting
303-547-1959
PSG Global Solutions
Job Tags
Work experience placement, Local area,